FAQs

Centurion Lounge Complimentary Guest Access

Beginning February 1, 2023, if U.S. American Express Platinum and Business Platinum Card Members, and their Additional Platinum Card Members, spend a total of $75,000 or more on eligible purchases on their Platinum Account during a calendar year, they will receive complimentary Centurion lounge access for up to two guests per visit. Complimentary Guest Access applies from the time it becomes effective until January 31 of the second calendar year thereafter. For example, if Complimentary Guest Access becomes effective on May 1, 2023, it will remain effective through January 31, 2025.

This policy applies to U.S. Platinum Card and U.S. Business Platinum Card Members. There is no purchase requirement for complimentary Centurion Lounge guest access for U.S. Corporate Platinum Card and U.S. Centurion Members.

This policy currently applies to all U.S. locations of The Centurion Lounge, and the London Heathrow (LHR) and Hong Kong (HKG) locations of The Centurion Lounge.

How do I check my progress towards achieving Complimentary Guest Access?

You can track your progress in the Membership tab within the Amex App or the Benefits tab of your American Express online account. Eligible purchases may take up to 12 weeks to be reflected in the online tracker.

If the Platinum Account does not reach the $75,000 purchase requirement, Platinum Card Members and Additional Platinum Card Members on the account can bring guests into the Centurion Lounge for a fee of $50 for each guest (or $30 for children aged 2-17, with proof of age) per visit. A physical American Express Card must be used as the payment method for all paid guest access.

We are happy to welcome all service animals into Centurion Lounges. To ensure the comfort and safety of all our guests, we ask that you please follow our policies for traveling with service animals. Service animals are the responsibility of their owner. The Centurion Lounge and American Express are not responsible for any issues or incidents that arise from service animals being present in the lounge.

Guidelines for Service Animals

OBLIGATIONS OF SERVICE ANIMAL HANDLERS

Individuals seeking to bring a service animal into Centurion Lounges:

• Are responsible for caring for their service animal for the entirety of their visit.
• Must ensure that the service animal is housebroken and, should the service animal need to relieve itself while in Centurion Lounges, the service animal is taken to utilize an appropriately designated relief area in the applicable airport.
• Must have their service animal under control at all times:No barking at, or biting, employees or other individuals; No damaging property; No interference with AMEX’s business; Not permitted on furniture, but permitted on the individual’s lap if necessary for the performance of the service animal’s duties; No eating or drinking from lounge service ware; Must be leashed, harnessed, or tethered at all times unless these devices interfere with the service animal’s work or the individual’s disability prevents use of these devices. (In any event, the service animal must be in the continuous full control of their handler.)

AMEX'S RIGHT TO REMOVE/EXCLUDE SERVICE ANIMALS

AMEX reserves the right to ask individuals to remove their service animals from Centurion Lounges if appropriate AMEX personnel, in their sole, informed, discretion determine that the service animal:

• Poses a direct threat to the health and safety of others (e.g., snapping at people; foaming at the mouth)
• Is not under the control of the handler and is adversely affecting the comfort and care of other members/guests of AMEX; Note:The fact that another individual may be uncomfortable around/afraid of and/or allergic to service animals is not grounds for the exclusion of service animals
• Is not housebroken
• Is causing property damage
• And the behavior is either significantly severe, or less so but has not stopped despite multiple requests

If a service animal is excluded/removed from Centurion Lounges for any of the aforementioned reasons, the handler will be given the option of remaining in Centurion Lounges without the service animal. Note however that AMEX employees are not able to watch the service animal on behalf of the person during this time.

LIABILITY

AMEX shall not be liable for loss of, or injury to, any animal brought into AMEX Lounges. Any individual who brings a service animal into AMEX Lounges is completely and solely liable for any injuries or any damage to a person or personal property caused by the animal. Any repair or cleaning/maintenance costs incurred by a service animal will be charged in full to its handler.

AMEX reserves the right to revisit, change, modify, add, or remove sections of all policies in accordance with applicable federal, state and local laws at any time.

Food & Beverages:

• Food and alcoholic beverages may not be brought into, or removed from, the premises. Outside food may be brought in if medically necessary.
• Alcoholic beverages will not be served to anyone under 21 years of age or to anyone who appears to be intoxicated. (18 years of age in HKG & LHR only)
• The Centurion Lounge policy is to serve each member and their guests one drink at a time.

Lounge Behavior:

• Airport luggage carts are not permitted in any Centurion Lounge.
• Smoking, vaping, chewing tobacco, smokeless tobacco and electronic cigarette use are not permitted.
• All members and their guests must wear appropriate attire and conduct themselves in a manner that is consistent with a family-friendly environment. Shoes must be worn at all times.
• Children must be always accompanied by a responsible adult and behave in a manner conducive to the quiet atmosphere of The Centurion Lounge.
• We welcome service animals into The Centurion Lounge. Service animals are not allowed on any furniture and are not allowed to eat or drink from lounge service ware. Please refer to our service animal guidelines under the “Can I bring my pet into The Centurion® Lounge” FAQ for more information.
• As a courtesy to other members and guests, please use headphones when using personal devices such as smartphones, laptops, and tablets.
• Please refrain from sleeping, lying on the floor, and placing luggage and feet on or reclining across lounge furniture.
• American Express will not be liable for any articles lost or stolen or damages suffered by the purchaser or visitor inside The Centurion Lounge.

Misconduct-related violations to Access and House Rules, including the use of discriminatory or aggressive language toward staff, or behaviors that are disruptive to the safety and comfort of other members, guests and our staff may result in removal from the lounge, suspension, or cancelation of any feature of your card (including access to The Centurion Lounge) or suspension or cancelation of your American Express account.

Lost items are turned over to the airport lost and found. If we can identify the owner of the item, we will attempt to contact him or her before delivering the item to the airport lost and found.

The Centurion® Lounge

The Centurion® Lounge offers the following services and amenities at no additional cost once you enter the Lounge. All are available on a first-come, first-served basis and may not be reserved in advance. Certain services and amenities, such as conference rooms and multi-purpose rooms, are subject to availability and are not guaranteed.

• Member Services Professionals available to consult on future travel, address Card inquiries, and handle other requests
• Fresh, seasonally-inspired fare developed in partnership with renowned local chefs
• Signature cocktails, premium spirits and curated wines
• High-speed Wi-Fi
• Semi-private workspaces
• TVs and a Digital Library of magazines and newspapers
• Wine tasting area*
• Conference room*
• Shower suites*
• Multi-purpose room*
  *Available in select locations.