FAQs

Centurion Lounge Complimentary Guest Access

Beginning February 1, 2023, if U.S. American Express Platinum and Business Platinum Card Members, and their Additional Platinum Card Members, spend a total of $75,000 or more on eligible purchases on their Platinum Account during a calendar year, they will receive complimentary Centurion lounge access for up to two guests per visit. Complimentary Guest Access applies from the time it becomes effective until January 31 of the second calendar year thereafter. For example, if Complimentary Guest Access becomes effective on May 1, 2023, it will remain effective through January 31, 2025.

This policy applies to U.S. Platinum Card and U.S. Business Platinum Card Members. There is no purchase requirement for complimentary Centurion Lounge guest access for U.S. Corporate Platinum Card and U.S. Centurion Members.

This policy currently applies to all U.S. locations of The Centurion Lounge, and the London Heathrow (LHR) and Hong Kong (HKG) locations of The Centurion Lounge.

How do I check my progress towards achieving Complimentary Guest Access?

You can track your progress in the Membership tab within the Amex App or the Benefits tab of your American Express online account. Eligible purchases may take up to 12 weeks to be reflected in the online tracker.

If the Platinum Account does not reach the $75,000 purchase requirement, Platinum Card Members and Additional Platinum Card Members on the account can bring guests into the Centurion Lounge for a fee of $50 for each guest (or $30 for children aged 2-17, with proof of age) per visit. A physical American Express Card must be used as the payment method for all paid guest access.

We welcome service animals, emotional support animals and pets into Centurion Lounges. To ensure the comfort and safety of all of our guests, we ask that you please follow our policies for traveling with animals.

• Please note that some Centurion Lounge locations may have different requirements for pets, emotional support animals and service animals based on local laws and health department regulations. If you have any questions, please check with our front desk teams.
• Pets, emotional support animals or service animals are the responsibility of their owner. The Centurion® Lounge and American Express are not responsible for any issues or incidents that arise from pets, emotional support animals or service animals being present in the lounge.

Guidelines for Pets & Emotional Support Animals

• Pets and emotional support animals are welcome in Centurion Lounges as long as they remain in their closed carriers and with their owners at all times.
• Pets and emotional support animals are not permitted on furniture. Likewise, we ask that owners do not bring their animals into food service areas (e.g., buffet line).
• Pets and emotional support animals are not permitted to urinate or defecate in the lounge, even if using a portable pet relief system. We ask that guests with pets use designated animal relief areas in the airport when visiting.
• Pets and emotional support animals must be clean, well-behaved, and under their owner’s control at all times.
• Pets and emotional support animals that bark or growl repeatedly, bite, or otherwise exhibit disruptive behavior may be removed from the lounge. We reserve the right to ask owners to remove animals from the lounge at our discretion.

Guidelines for Service Animals

• We welcome service animals.
• For service animals, a harness tag or vest indicating status as a service animal will help our lounge personnel.
• Service animals should remain with their owners at all times.
• Service animals should be kept on a leash or harness at all times (unless this impedes with the animal’s ability to perform its duties).
• Service animals are not permitted on furniture, but are permitted in the owner’s lap if necessary for the animal to perform its duties. Likewise, we ask that owners do not bring their animals into food service areas (e.g., buffet line) unless absolutely necessary.
• Service animals are not permitted to urinate or defecate in the lounge, even if using a portable pet relief system. We ask that guests with pets use designated animal relief areas in the airport when visiting.
• Service animals must be clean, well-behaved, and under their owner’s control at all times.
• Service animals that bark or growl repeatedly, bite or jump on guests, or otherwise exhibit disruptive behavior should be returned to a carrier or they may be removed from the lounge. We reserve the right to ask owners to remove animals from the lounge at our discretion.

Food & Beverages:

• Food and alcoholic beverages may not be brought into, or removed from, the premises. Outside food may be brought in if medically necessary.
• Alcoholic beverages will not be served to anyone under 21 years of age or to anyone who appears to be intoxicated. (18 years of age in HKG & LHR only)
• The Centurion Lounge policy is to serve each member and their guests one drink at a time.

Lounge Behavior:

• Airport luggage carts are not permitted in any Centurion Lounge.
• Smoking, vaping, chewing tobacco, smokeless tobacco and electronic cigarette use are not permitted.
• All members and their guests must wear appropriate attire and conduct themselves in a manner that is consistent with a family-friendly environment. Shoes must be worn at all times.
• Children must be always accompanied by a responsible adult and behave in a manner conducive to the quiet atmosphere of The Centurion Lounge.
• We welcome well behaved pets in carry-on kennels and service animals into the Centurion Lounge. Animals are not allowed on any furniture and are not allowed to eat or drink from lounge service ware. Please refer to our guidelines for pets, emotional support animals and service animals on The Centurion Lounge website.
• As a courtesy to other members and guests, please use headphones when using personal devices such as smartphones, laptops, and tablets.
• Please refrain from sleeping, lying on the floor, and placing luggage and feet on or reclining across lounge furniture.
• American Express will not be liable for any articles lost or stolen or damages suffered by the purchaser or visitor inside The Centurion Lounge.

Misconduct-related violations to Access and House Rules, including the use of discriminatory or aggressive language toward staff, or behaviors that are disruptive to the safety and comfort of other members, guests and our staff may result in removal from the lounge, suspension, or cancelation of any feature of your card (including access to The Centurion Lounge) or suspension or cancelation of your American Express account.

Lost items are turned over to the airport lost and found. If we can identify the owner of the item, we will attempt to contact him or her before delivering the item to the airport lost and found.

The Centurion® Lounge

The Centurion® Lounge offers the following services and amenities at no additional cost once you enter the Lounge. All are available on a first-come, first-served basis and may not be reserved in advance. Certain services and amenities, such as conference rooms, family room and spa services, are subject to availability and are not guaranteed.

• Member Services Professionals available to assist with your current travel itinerary, book future travel, address Card inquiries, make restaurant reservations and handle other requests
• Fresh, seasonally-inspired fare developed in partnership with renowned local chefs
• Signature cocktails, premium spirits and curated wines
• High-speed Wi-Fi
• Semi-private workspaces
• TVs and a Digital Library of magazines and newspapers
• Spa services*
• Wine tasting area*
• Conference room*
• Shower suites*
• Family room*
• Luggage lockers*
  *Available in select locations.